Dear customers,

Asahi Intecc USA is currently experiencing a system failure and has not been able to receive emails sent to our two main domains (asahi-intecc.com and asahi-intecc-us.com) since Nov 9, 2020 10:00 PM EST. We would like to request for all orders sent on or after that time, or if you haven’t received an order confirmation from us, to the following e-mail address until further notice:

orders@asahiinteccusa.freshdesk.com

Further, our telephone system is also currently unavailable. We expect to be able to take calls again from Nov 11, Wednesday at 12:00 PM EST. Our EDI and FAX system are functioning properly.

Due to this issue, we are expecting some delays in order processing, and delivery of items may take 2 to 3 extra business days to be completed.

I sincerely apologize for the inconvenience that this issue might cause you. Please rest assured that we have deployed all necessary resources to resolve this issue as soon as possible. We truly appreciate your business and kindly ask for your patience and cooperation as we try to resolve the situation.

With kindest regards,

Kazuaki Inukai
Chief Operating Officer
Asahi Intecc USA Inc.